Refund policy

Need a hand with your purchase? We’re here to help you find the right next step. Contact the seller or info@do3dplus.com with your order number, listing name, and a short description of the issue.

Last updated: September 28, 2026

Start with your listing

Do3D Plus offers digital files, tutorials, physical items, and services. Return and cancellation options depend on the type of purchase and the terms provided with the listing. Please review those details before ordering.

Digital files and downloadable tutorials

Digital purchases are generally final once the content has been delivered or made available. We do not generally offer change-of-mind refunds or exchanges for delivered digital content unless the listing states otherwise or the law requires it.

If a download is missing, a file is corrupt, or the content does not match its description, contact us so the issue can be reviewed. A correction, replacement, or refund will be provided where appropriate or required by law. Please check file formats, compatibility, and license terms before purchasing.

Physical products

Returns and exchanges follow the seller’s terms disclosed before purchase, including any return window, condition requirements, and return shipping costs. Contact the seller before returning an item to obtain the correct instructions and address. For a damaged, incorrect, or defective item, include photos and relevant order details where available.

Custom orders, services, and live tutorials

Cancellation, rescheduling, deposits, and revisions follow the listing or written agreement accepted when you order. Work already completed and custom items may not qualify for change-of-mind refunds, subject to the disclosed terms and applicable law.

Refund processing

Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider, subject to applicable deadlines. If an order cannot be supplied or a shipping delay gives rise to a cancellation right, the applicable refund will be provided.

Marketplace responsibilities and legal rights

Independent sellers are responsible for their products, services, fulfillment, and return obligations. Do3D Plus may assist with an issue or administer a payment, but that assistance does not create an additional guarantee or purchase-protection program. Do3D remains the seller for its own listings.

Nothing in this policy removes refund, cancellation, warranty, or other rights that cannot be excluded by law. More generous terms expressly offered with a listing will be honored. See our Terms of Service and Shipping and Delivery Policy for related details.